New DNS Services Scam Hits Watertown

Apr 22, 2013   //   by Jeana Cherland   //   Our Blog

Scam AlertOver the last couple of months, we have received inquiries from several customers asking about an invoice for “DNS Services”.  The invoice actually comes from a company called, DNS Services of Vancouver, WA.  Because of the way they put the invoice together, it appears like it may be coming from Identifex, but it’s not.  This seems to be the latest in a series of web services scams that have plagued internet property owners for  the last 15 years.  We wanted to help our customers sort out what this is all about before they accidentally pay for this service!


Here is an example of an actual invoice sent out by DNS Services for “Managed DNS Backup Business Services”.  We found this one on the internet, but the ones we’ve seen from local customers have been identical.  The company even lists our name servers under Name Servers 1 and 2 (NS1.IDENTIFEX.COM and NS2.IDENTIFEX.COM) which makes the invoice seem even more legitimate at a glance.

Solicitation Disguised as Invoice

If you take the time to read the entire invoice, you will find a very small disclaimer stating that the invoice is not a bill, but rather a solicitation for the order of goods or services.  Click the graphic to the left to enlarge and read the section outlined in red.  It reads:

This is a solicitation for the order of goods or services, or both, and not a bill, invoice, or statement of account due.  You are under no obligation to make any payments on account of this offer unless you accept this offer.

There have been reports on the internet that claim the disclaimer line was not included in the invoice they received. If this is correct, DNS Services could be in violation of mail fraud.  If you receive one of their bills without this disclaimer, we urge you to turn it over to the State’s Attorney and/or the US Postal Service.  For more information about U.S. Postal regulations that prohibit this type of solicitation, read about it here.

What you can do if you receive an invoice for web services that you aren’t sure about:

  • Ask yourself or someone in your company if this invoice is from a company you normally do business with.
  • If in doubt, do not pay the invoice until you find out what it is.
  • If the invoice is for web related services and you aren’t sure if it is legitimate, contact Identifex at (605) 886-4806.  We will be happy to help!
  • Do a quick web search for the company on a search engine or with the Better Business Bureau.

Contact Us

Identifex, LTD
P.O. Box 44
Watertown, SD 57201

Phone: 605.886.4806

Effective August 1st, 2015, Idenfiex will be closing our doors. We would like to thank all of our dedicated customers over the years. Our web and e-mail hosting services have been transferred to Kevin Harrington with Hosting. Please direct all future inquires to (605) 956-3900.